Account Manager

About This Role

This is a core role in the account manager team at Crednology. You'll contribute directly to supporting our infrastructure, operations, and business mission in a remote, collaborative environment.

Responsibilities

• •Own relationships for a portfolio of private-cloud, DR/BC, and managed services clients
• •Lead onboarding handoffs and ensure smooth adoption with technical delivery teams
• •Run regular account health reviews, QBRs, and continuity planning check-ins
• •Manage renewals, negotiate terms, and coordinate contract updates with leadership
• •Identify and execute expansion opportunities across cloud, continuity, and IT lifecycle services
• •Track usage, satisfaction, and churn risk; create proactive retention plans
• •Act as primary escalation point, coordinating fast resolution with operations teams
• •Serve as the voice of the customer internally, influencing service improvements and roadmap
• •Maintain accurate reporting in CRM and provide clear account forecasts

Requirements

• ✓4–6+ years in B2B account management or customer success, ideally in IT, cloud, or managed services
• ✓Track record of owning renewals, expansions, and long-term account health
• ✓Strong consultative communication skills and ability to translate technical value into business outcomes
• ✓Experience running QBRs, success plans, and stakeholder alignment across remote teams
• ✓Comfortable working with SLAs, service delivery metrics, and risk mitigation planning
• ✓CRM proficiency (Salesforce, HubSpot, or similar) and disciplined pipeline hygiene
• ✓Data-driven mindset with ability to forecast renewals and growth accurately
• ✓Experience supporting regulated industries (healthcare, legal, finance, or public sector) is a plus

What We Offer

• ✓Remote-first role with flexible part-time scheduling
• ✓Competitive base salary aligned with U.S. B2B tech market
• ✓Performance bonus opportunities tied to renewals and growth
• ✓Paid time off accrual proportional to hours worked
• ✓Training on Crednology’s private cloud and continuity portfolio
• ✓High-visibility client ownership with stable, long-term accounts
• ✓Clear path to senior account leadership as responsibilities expand
• ✓Periodic team meetups and customer events when useful